A highly structured methodology requires ‘expertise and experience’, it is a Governance by which any projects can be delivered in a consistent manner that is transparent to both the client and the Consultancy delivery team.
Edge IT Group methodologies are a bottom-up & top-down approach that follows this ‘rule-book.’
The Consultant needs powers of ‘diplomacy and patience’, which will be supported by the science behind the methodology.
Listening, challenging & understanding
Methodologies + Quality = Happy Customer = Long Term Relationships
Listen… we take the time to ‘really’ listen, observe and absorb the customer’s circumstances and peculiarities.
Challenge… we are not afraid to challenge & question, if the customer is misinformed, biased or simply mistaken, we don’t take the easy option and just agree.
Understand… without a total understanding of the customer’s journey, including the challenges, the options, the level of investment, the risks, the politics, and anticipated benefits, success is a ‘shot in the dark’.
Without method, there cannot be consistency, utilising the combined skills of 30 years in IT Consultancy, and being the largest independent IT consultancy in the UK, the CEO and his team developed robust, tried & tested methodologies.
The same diligence is the back-bone of the Recruitment business, coupled with one of the best databases of ‘triple-A’ contractors & consultants in the UK.
Couple our Mission statement with robust methods and a total drive for customer satisfaction = Quality.
Ultimately the customer is ‘always-right’, and the customer will determine whether an initial engagement develops into a longer term relationship. The motivation of Edge is ‘’long-term customer relationships’’ providing the customer, with the full spectrum of Edge services, where appropriate.